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Frequently Asked Questions
GENERAL
SHIPPING
ORDERING
RETURNS
NEWSLETTER
General
What is HealthSnap? Who are you guys?
We’re a Canadian health and beauty store website! We’re a small startup team based in Toronto, but we have a big heart and even bigger inventory.
What’s with the name?
We were trying to come up with something…snappy. *ba dum tss*
How do I contact you guys?
Send us an email at support@healthsnap.ca or submit a contact us form here
We'll get back to you as soon as we can!
We'll get back to you as soon as we can!
What products do you sell?
Anything and everything you would find at your local drugstore! Soaps, hair products, pads, tampons, supplements, skin care products, drugstore cosmetics. Stuff your mom buys that you always forget to, such as cleaning supplies and batteries. Even stuff your teenaged self would have been too embarrassed to pick up in store, like condoms and lubricant. Whatever your heart desires.
You don't have my favourite brand, _______! Can you carry it?
We can try, but no promises.
Do you sell prescription drugs?
No. We carry everything your heart desires except that.
But we do have a large selection of over-the-counter (OTC) drugs and other health and beauty products. The pharmacies in our Pharmacy Pickup program, however, do sell prescription drugs, so feel free to talk to them if you have any prescriptions that you need filled.
But we do have a large selection of over-the-counter (OTC) drugs and other health and beauty products. The pharmacies in our Pharmacy Pickup program, however, do sell prescription drugs, so feel free to talk to them if you have any prescriptions that you need filled.
What are you doing with my personal information? I don’t trust you.
While we have details like your name, postal address, email address, first newborn’s name, etc. (Just kidding about the last one, maybe). We need that, for your shopping experience’s sake.
CANADA POST STRIKE UPDATE
September 26, 2025
During this time, HealthSnap.ca will be relying on other carriers. We will continue to ship out all home delivery and pharmacy orders nation-wide.
Shipping fees are calculated based on cart contents and the delivery address provided to HealthSnap.ca. If shipping fees are applicable to your order, fees will be displayed to you during checkout.
Orders destined for P.O. Boxes, some remote locations cannot be delivered and may be cancelled. Orders destined for some remote areas may require pick up from the Purolator locations nearest to your delivery address.
Canada Post is the primary returns carrier for HealthSnap. During this strike action, returns will not be delivered to HealthSnap, and issuance of credits and refunds will be delayed.
We will continue to monitor the situation and provide updates as necessary.
During this time, HealthSnap.ca will be relying on other carriers. We will continue to ship out all home delivery and pharmacy orders nation-wide.
Shipping fees are calculated based on cart contents and the delivery address provided to HealthSnap.ca. If shipping fees are applicable to your order, fees will be displayed to you during checkout.
Orders destined for P.O. Boxes, some remote locations cannot be delivered and may be cancelled. Orders destined for some remote areas may require pick up from the Purolator locations nearest to your delivery address.
Canada Post is the primary returns carrier for HealthSnap. During this strike action, returns will not be delivered to HealthSnap, and issuance of credits and refunds will be delayed.
We will continue to monitor the situation and provide updates as necessary.
Shipping
Do you ship outside of Canada?
No, we only ship to addresses within Canada
Quebec Shipping Notice
We've had to temporarily pause all shipping to Quebec. We understand that this is not the news you want to hear. Our team is working on restoring shipping as soon as we can. If you have any questions, reach out to our customer support team
When you say "Free same day delivery...?"
Yes, our pharmacy pickup orders ship absolutely free with no minimum order size. If you order before 10:00 AM EST, your package will be ready for pickup at the end of the day (unless your selected pharmacy only offers next-day pickup). Orders placed after 10:00 AM will be ready for pickup around 1:30 PM the next business day. Either way, your will receive a pickup notification email to let you know.
This applies to pharmacies in Ontario. Otherwise, we deliver straight to your home for free if your purchase is over $75.
This applies to pharmacies in Ontario. Otherwise, we deliver straight to your home for free if your purchase is over $75.
How does pharmacy pickup work?
During the checkout, choose ‘Pharmacy Pickup’ and select a pharmacy that’s convenient for you. You can search by Postal Code, City or Pharmacy Name.
If you ordered before 10:00 AM EST and your selected pharmacy offers same-day pickup (check your selected pharmacy's page for this), you’ll get an email confirming the approximate time your parcel should be ready at your pharmacy by the end of the day. If not, hold on for an email about when your order is ready for pickup between 1:00-4:00 PM the following business day.
Have a copy of your order confirmation email, some form of government-issued ID ready when you stop by your pharmacy and you’re good to go!
If you ordered before 10:00 AM EST and your selected pharmacy offers same-day pickup (check your selected pharmacy's page for this), you’ll get an email confirming the approximate time your parcel should be ready at your pharmacy by the end of the day. If not, hold on for an email about when your order is ready for pickup between 1:00-4:00 PM the following business day.
Have a copy of your order confirmation email, some form of government-issued ID ready when you stop by your pharmacy and you’re good to go!
What is your shipping policy?
View our full shipping policy
Why can't I find my local pharmacy for Pharmacy Pickup?
We’re trying, guys. At this moment, we’re working with a select group of participating pharmacies in Ontario. As our Pharmacy Pickup program grows, we’ll start expanding our pharmacy network.
Why would I want to pick up my package at the pharmacy?
Also, two words every girl (and guy) wants to hear: FREE DELIVERY. It will also be ready for pickup within one business day for those of us that need something FAST.
HealthSnap.ca carries thousands of products (and counting) that would span well beyond the shelf space of even the largest pharmacies. You’ll always be able to get your favourite products at even the smallest neighbourhood pharmacies. Plus, you get the added benefit of being able to fill prescriptions and stock up on other essentials while you pick up your HealthSnap order. Call it what you want, double whammy, bi-winning.
HealthSnap.ca carries thousands of products (and counting) that would span well beyond the shelf space of even the largest pharmacies. You’ll always be able to get your favourite products at even the smallest neighbourhood pharmacies. Plus, you get the added benefit of being able to fill prescriptions and stock up on other essentials while you pick up your HealthSnap order. Call it what you want, double whammy, bi-winning.
How long will it take for me to recieve my Home Delivery order?
We package and ship from our distribution centre within 1 business day of receiving the order. We may request clarifications via email, and in such cases would hold the order until we hear back from you.
The estimated delivery times below are based on Canada Post Delivery Standards from the date an order leaves our distribution centre in the Greater Toronto Area (not the date the order is placed). It’s measured in business days, excluding weekends and statutory holidays:
The estimated delivery times below are based on Canada Post Delivery Standards from the date an order leaves our distribution centre in the Greater Toronto Area (not the date the order is placed). It’s measured in business days, excluding weekends and statutory holidays:
Canada Post Delivery Standards
Regular Parcel
Local
Up to 2 days
Regional
3 to 5 days
National
4 to 9 days
Note: Actual delivery time may vary from these estimates.
How do I track my Home Delivery order once it has been shipped?
You can track your order here using the Tracking Number sent to you in the shipping confirmation email.
How does Same Day Delivery Work?
Once a Pharmacy Pickup order is processed, you’ll get a confirmation email with the approximate time your order should be available for pickup.
Pharmacy Pickup orders placed before 10 a.m. Eastern usually qualify for Same Day Delivery and should be available for pickup on the same day it’s placed.
Pharmacy Pickup orders placed before 10 a.m. Eastern usually qualify for Same Day Delivery and should be available for pickup on the same day it’s placed.
Ordering
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Visa Debit, and PayPal. All payments are handled by Moneris Solutions, a world leader in the payment processing industry. We only accept Canadian credit cards.
How can I check the status of my order?
You’ll get email notifications on the status of your order. Double check your spam inbox and add info@healthsnap.ca as an approved contact!
If you’ve registered, you can also check the status of current and past orders at any time by logging in and clicking the “My Account” icon, and then “Order History”.
If you still need help with your order, reach out to our customer support team. We'll be happy to help you!
If you’ve registered, you can also check the status of current and past orders at any time by logging in and clicking the “My Account” icon, and then “Order History”.
If you still need help with your order, reach out to our customer support team. We'll be happy to help you!
I registered as a user but forgot my password!
Click here to reset your password.
I don't see Quebec as an option to ship to. Can you help me?
We've had to temporarily pause all shipping to Quebec. We understand that this is not the news you wanted to hear. Our team is working on restoring shipping as soon as we can. If you have any questions, reach out to our customer support team
Can I make changes to an order that I have already placed?
If you need to make any changes to an order, please reach out to our customer support team at support@healthsnap.ca or submit a contact form here.
Our warehouse teams moves fast to get your order in your hands! We'll do our best to accommodate your request but cannot make any guarantees.
Our warehouse teams moves fast to get your order in your hands! We'll do our best to accommodate your request but cannot make any guarantees.
Can I split an order between Home Delivery and Pharmacy Pickup?
No, but you can place two separate orders
When will you process my payment?
For Credit Card orders, you will see a pre-authorized charge on your credit card once the order is submitted. Your card will be charged once the order is processed and has left our warehouse.
For PayPal orders, the payment will remain pending until the product gets shipped out. Once your order has left our warehouse, the transaction will be completed and the funds are transferred.
If something doesn't look right, don't hesitate to contact us! We'll be happy to look into your order for you.
For PayPal orders, the payment will remain pending until the product gets shipped out. Once your order has left our warehouse, the transaction will be completed and the funds are transferred.
If something doesn't look right, don't hesitate to contact us! We'll be happy to look into your order for you.
Why doesn't this promotional code work?
When using a promotional code with your order, please ensure that the expiration date has not passed and that there are no spaces at any point before, within, or after the code. Discount codes are often case-sensitive. Make sure to copy the discount code exactly as provided!
Percentage based promotional codes (eg. 10% off your order) do not apply to items that have already been discounted due to another promotion or if an item is on clearance.
Percentage based promotional codes (eg. 10% off your order) do not apply to items that have already been discounted due to another promotion or if an item is on clearance.
Returns
What is HealthSnap's Return Policy?
HealthSnap offers Worry Free Returns and will provide Free Return Shipping from most locations in Canada. Our Return Policy can be found here.
How do returns work?
The following is a general overview of the returns process:
- Within 30 days of purchase email returns@healthsnap.ca with subject line "HEALTHSNAP RETURN" outlining the items that you would like to return and the reason for the return, to receive a link to print off a Free Return Shipping Label;
- Pack the items to be returned in a box (preferably the box it came in);
- Affix the Return Shipping Label to the box;
- Write “HEALTHSNAP RETURN” and the Order Confirmation Number (sent in the email confirming the order) visibly in permanent ink on the box;
- Drop the properly packaged and labelled box off at a Canada Post location. A complete list of Canada Post Offices can be found here;
- Once the return is received at the HealthSnap warehouse it will be examined by our staff to determine whether the returned items are in saleable condition or otherwise returnable;
- After the return has been examined by our staff, the customer will be sent an email authorizing or rejecting the return;
- If the return is accepted, HealthSnap will issue the customer a refund within a couple of weeks in the same tender as the original purchase (i.e. if you used a credit card a refund will be issued to the card).
When will I get my refund?
Refunds usually take about two to three weeks.
Do remote locations qualify for free return shipping?
Unfortunately, we are currently unable to offer free return shipping to remote locations. However, we do offer competitive shipping rates for all locations throughout Canada.
What are remote locations?
Anywhere Canada Post refers to as Air Stage Locations.
Newsletter
How do I subscribe to the HealthSnap newsletter?
Submit your email to our newsletter on the bottom right corner of every page on HealthSnap.ca. You’re also given the option of subscribing to the HealthSnap newsletter during the registration process.
Why should I sign up for the HealthSnap newsletter?
We offer exclusive sales, deals, and other promotions to returning customers via newsletter.
We promise we don’t like to spam you anymore than you like receiving spam, so don’t worry though, we will only send out communications when we have something important to say.
We promise we don’t like to spam you anymore than you like receiving spam, so don’t worry though, we will only send out communications when we have something important to say.
